MTML ( the supposedly giant telecom of india ) mo pa trouve li p fer poids contre MT, le vrai “Giant” dan moris!!! zot service telephonie mari bon, qualite mari top…………………..however?…
…..nanier parfait….. so service clientelle mari dan bez devil , zot fer kumadir zot pli coner, nek kan to koz ban kozer empe technique…zot ” gaga” LOL! w00t + so billing mari dan bez encore…1 tas erreur….

b selma mne decouvert 1 ban cheat ou tweak lor telephone la, apre nou get sa!! whistle sleeping

ein pankor fini la….p rapel encore bne problems…….
…..quand ti ena cyclone gamede…pli bezer..pa ti gne connection pendant plis q 15 jours……ek sa bne figir q travail la bas la… mo 2man moi si zot con check zot mail???? mne bombard zot r complaints sans oken reponse!!!!!

Thank you kunal for your nice entry, “Macro”. Feels nice that i’ve got you friends to post comments on my first post. Actually ur right when saying that one should meet the managers and complain directly to them. But in this case, the managers themselves are damn. This is why i’ve lost hope and went directly to the ICTA. They are really messing with me. I’ll send the second part of the letter. Hope that this will not bore you guys. I really got fed up with them with no hope left.

Hey, if i quit, i will lose the phone number which i can’t afford. That number is on every business card which i’ve already distributed, website also the bank accounts are registered with that phone number.. This is why i’m stuck

lol mais ki pou fer.. Kas zotte F**** aza

LOL

Sa banne 35 ki zotte metter dans banne customer service la, ene zournee nek zot assizer kuma banne poules zotte fer pak pak pak pak ene zournee!! Zotte pou avoye toi ferfoute meme… Pak pak la plus important pou zotte! Sa bizin tackle banne managers la meme sinon bezer. Tout sa time mo ti dans mauritius la, zamais mo ti trouve ene bon customer service!!! tout les temps ti bizin gette manager/supervisor etc…

Enfin, bonne chance! Hey miss u all here, mo p rappele banne bon moments nous ti passer ensam la… lol meme at UoM haha! Nice blog, nice entry aussi… haha! Sinon travail ki dire? mo tende dire to p vine mari busy tout? seryer alors… keep it up

Kunal

First part of the letter that I sent to the ICTA for the MTML Complaints.

Firstly, before tackling the main problem I would like to mention about the lack of competence of the MTML customer care and technical departments. I started to use MTML services on the 18/01/2007. Since that moment, I started to have a problem with one of their service. The problem was that the “Call Divert Service” was not working right. Only some phone calls were diverted and others, mainly “Mauritius Telecom phone numbers”, were not diverted. When I complained about this service, I was really surprised about the response that I had from them. Below are the main points of the conversation that I had with them on.

The technician there asked me to tell all people who are using these Mauritius Telecom phone numbers to call to the “Mauritius Telecom Customer Service” to complain about this problem.

Actually I have enabled this service because I will not always be at the office and so this service was quite important. Furthermore, it is really unfair for me to tell all my customers to check out with Mauritius Telecom so that their calls can be diverted on my mobile phone. I constantly complained about that problem and the technician there was always saying that the system was working fine.

I have spent five whole days trying to find a solution for this problem. It was only on the 5th day when I told one of the managers there that “I am getting sick of you guys now. I’m going to come there and leave your damn phone in front of your door steps at Port-Louis”. It’s then that they paid attention to what I was saying all these days and tried to find a solution for the problem. Then I spent seven hours with an Indian technician on the phone. Then he actually found that there was a problem on their system and corrected it.

What ya say about this????????

Am still waiting for their ADSL by the way